All items are despatched by either Royal Mail or a premium brand Courier. The method of delivery used will depend upon the value of your order, the content, weight and size of the parcel.
Our shipping charge is based on the value of your order, weight and size of the parcel, the method of delivery used and the shipping class chosen by you. Please note that larger and/or heavier items will be shipped separately and therefore may be charged for shipping individually.
The shipping class options curently offered are:-
- Standard Shipping – this is a 2nd Class Service which aims to deliver the parcel within 3 days.
- First Class – this is a 1st Class Service which aims to deliver the parcel within 1 day as long as the order is placed before 1pm.
- Collection – this is a Service Offered to local customer that wish to collect their orders.
We will always try and get your parcel delivered as soon as we possibly can. This means that you should typically receive your Goods within a few days. However, sometimes it can take longer depending on your postal area and the time and day of the week you place your order. We shall not be liable for any delay in the delivery of your order, howsoever caused.
Orders placed before 1pm Monday to Friday will be shipped the same day in most cases. However, there are cases when this is not possible and therefore the parcel will be sent the next working day or as soon as we possibly can.
We will always endeavour to advise you within 24 hours if any item is out of stock, either by email or telephone. You will then, of course, have the option of continuing with your order or cancelling it without liability to us.
Orders placed after 1pm on Fridays, over the weekend and on Bank Holidays will not be despatched until the first working day of the following week or as soon as we possibly can.
Proof of Delivery
All our deliveries will require a signature upon delivery so please ensure you are available to sign for your parcel as it will not be left without a signature. If you are not there to receive your delivery, please follow the instructions on the card that will be left to rearrange your delivery.
The card will explain if:
- your parcel was delivered to one of your neighbours
- was placed in a safe place
- a further delivery will automatically take place or
- whether you need to contact either us or the delivery company to make arrangements for receiving the parcel.
After three unsuccessful attempts to deliver your parcel have been made it will be returned to us and you will have to pay for us to re-arrange a further delivery, otherwise a refund for the price paid for the Goods will be issued. Please note that any postage costs will be non refundable and a 10% handling fee will be applicable.
Any additional instructions to the carrier must be agreed by www.incarshop.co.uk.
Goods Delayed in Transit
Should you not receive your Goods within 10 days of placing your order, please notify us by emailing us at firstname.lastname@example.org and we will investigate it.
Royal Mail and our Couriers do everything they can to locate the delivery address but sometimes this isn’t possible. If you think you can help with additional details then please contact us and we can forward the details on to the relevant carrier to ensure a delivery is made.
Unfortunately, items sent via Royal Mail cannot be classified as ‘lost’ until they have been missing for 15 working days.
Goods Lost or Missing in Transit
Should you not receive your Goods within 10 days of placing your order, please notify us by emailing us at email@example.com and we will investigate it. Where we believe that the Goods were lost or missing in Transit we shall, at our sole discretion, organise a replacement of such Goods or issue you with a refund for the price paid for such Goods.
Goods Damaged in Transit
Should you receive Goods that have been damaged in transit, you must notify us by email at firstname.lastname@example.org within 7 days of receipt, providing photographs of the damaged contents still in the packaging. Provided that we are satisfied that the damage was caused in transit, at our sole discretion, we shall organise a replacement of such Goods or issue you with a refund for the price paid for such Goods. Please retain the damaged goods as we may ask you to return them to us.
Should you receive your order and the Goods are defective, you have the right to return the faulty Goods within a reasonable period of time. You must, however, notify us by email at email@example.com prior to returning the Goods. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you.
Should you receive incorrect Goods, you must notify us by email at firstname.lastname@example.org within 7 days of receipt. Provided that you return the Goods to us within 7 days we shall, at our sole discretion, organise a replacement of such Goods or issue you with a refund for the price paid for such Goods. You are under a duty to take reasonable care of the Goods, which means the Goods must be unused and returned in a safe condition. All returns are checked and tested; if your return is found to be used or opened, a refund may not be processed or we are entitled to deduct an amount from the refund to reflect any loss in value of the Goods supplied to you, if the loss is the result of unreasonable and/or unnecessary handling of the Goods by you.